Service Specialist

About Aon

Aon is a leading global professional services firm providing a broad range of risk, retirement, and health solutions. Aon exists to shape decisions for the better — to protect and enrich the lives of people worldwide. Aon provides clients in over 120 countries with advice and solutions that give them the clarity and confidence to make better decisions to protect and grow their businesses.

Your role

The Broker Support is responsible for various insurance client service support tasks, including administration and outstanding customer service to our internal teams and commercial clients.

What the day will look like:

• Provide administration support to our Account Brokers regarding client insurance/risk needs
• Communicate with clients via phone, email and face-to-face meetings to support their insurance needs
• Participate in insurance policy pre-renewal, renewal and post-renewal activities including drafting quotations and creating renewal reports
• Prepare, lodge, and invoice insurance policies in an accurate and timely manner
• Attend client meetings and work on tender processes, client renewals, claims and other insurance broking duties
• Manage key stakeholder relationships with Senior Brokers, Underwriters, Client Executives and Client Managers
• Enhance the client experience through outstanding customer service

Training, development & rotations

Aon is dedicated to providing a global Aon United learning experience, enabling colleagues to deliver high-impact work, collaborate, and support each other while growing their careers and realizing their full potential.

Salary & benefits

Roles as a Service Specialist may earn an average of A$52,000 to A$59,000. (Source: Glassdoor)

Aon offers extraordinary benefits and development opportunities that support who you are both inside and outside the office. This includes:

1. Healthcare coverage
2. Wellness perks
3. Paid time off
4. Stock options

(Source: Glassdoor)

Career progression

Going beyond fair and competitive pay and rewards, Aon offers colleagues a benefits program that supports balance and well-being. Colleagues are recognized and appreciated for their unique points of view and contributions and have numerous career development opportunities.

Work life balance

Through their Smart Working model, Aon has embraced a hybrid working culture where most colleagues work flexibly — at home, in the office, or at another remote location. Aon believes it can drive greater growth for the business and its colleagues by fostering a more inclusive and flexible culture, improving access to talent, and enhancing colleague well-being.

Culture & vibe

As a firm, Aon is committed to creating a work environment where every colleague feels safe and comfortable being their authentic self, experiences a sense of belonging, is empowered to reach their full professional potential, and is valued for the unique perspectives and talents they bring. Read more.

To know more about Aon culture, watch this video:

About you

This role will suit someone who works well with volume, is a self-starter, and is highly client-service-focused.

• Experience supporting Senior Brokers with their client accounts (highly regarded)
• Client service, underwriting, claims or insurance broking experience (highly regarded)
• Experience across general insurance products (highly regarded)
• Tier 1 insurance qualification or willingness to achieve this qualification upon commencement
• Strong communication, problem-solving and analytical skills
• Excellent attention to detail
• Competent with Microsoft Office including Word and Excel

Ongoing training and mentoring will be provided, to ensure your success and a pathway for career progression.

How to apply

To apply for this role, simply click the "Apply on employer site" button on this page to submit your application directly to Aon Australia.