Service Specialist- Brisbane

Job Description

At Aon, we understand the importance of having flexible work practices to allow our colleagues to be their very best. We offer hybrid work solutions which allow our colleagues to work from their place of choice, in conjunction with the local Aon office. Of course, flexibility goes beyond just the place of work… and we are all for it. We call this Smart Working!

The Opportunity:

If you are career-minded and looking for a career & growth opportunity within the financial services industry, this could be the role for you!

The Service Specialist will be responsible for completing various client service support tasks as well as supporting other colleagues.

We are looking for someone who has phenomenal customer service skills and a willingness to learn new things. You will be working in a collaborative team & would be a part of a growing environment and learning from some of the most knowledgeable colleagues in the insurance industry.

Responsibilities

• Providing day to day support to a range of our Insurance Brokers across our client teams at Aon, which also involves processing overseas insurance placements
• Also assisting clients via email/phone, and sometimes in-person to support a variety of their insurance needs
• Using initiative to acquire information from colleagues to plan your workload according to client priorities
• Using new and existing client information/system tools, to build detailed and sophisticated calculations/reports / documents
• Preparing, lodging, and invoicing policies in an accurate and timely manner
• Demonstrate a shown understanding of key products and coverage in policy wordings and be able to explain these to clients and colleagues

About you:

This opportunity could suit someone who is wanting a long term and stable position. Your experience will include:

• Ability to form relationships with multiple partners in a professional manner
• Able to write professional emails, reports, and data
• Good all-round communication and organisational skills
• Prioritising your workload and receiving daily task requests from managers & colleagues
• Ability to use your initiative and problem seek
• Complete various complexity of tasks and prioritise workload
• Strong experiences using software programs

About Us:

We’re a team of authentic and smart individuals focused on providing exceptional value to our clients and our local communities. Meaningful and genuine relationships are at the heart of our business success, and we’re proud of our positive impact.

Here at Aon, you’re always more than just a job title. We encourage and support you to expand your knowledge and grow alongside some of the best people in the business – in Australia and throughout our connected global networks.

Here are some of the key benefits you’ll get at Aon:

• As a valued colleague of Aon, you (and your family) have access to benefits that support your holistic wellbeing
• You will receive a generous Group Salary Continuance Insurance (SCI) policy which will provide you with up to 75% of your salary
• Aon actively supports employees who wish to pursue work-related studies and offers career advancement opportunities
• Aon colleagues gain access to the Well One app. The Well One program aims to support colleagues in balancing emotional, physical, lifestyle and financial wellbeing